Privacy Policy for EIC Imports

Effective Date: Mon. May 4th, 2026.

EIC Imports operates an online platform that enables customers in Ghana to order and receive products sourced from China through a preorder and direct sourcing system.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

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1. Information We Collect

We may collect the following types of information when you use our website or services:

• Personal Information: Name, phone number, email address, and delivery address

• Payment Information: Mobile money details, transaction confirmations, or payment references (we do not store full financial details)

• Order Information: Products ordered, preferences, and transaction history

• Communication Data: Messages sent via WhatsApp, email, or contact forms

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2. How We Use Your Information

We use your information to:

• Process and manage your orders

• Communicate order updates and delivery status

• Provide customer support

• Improve our services and customer experience

• Send important notifications related to your orders

We do not sell or rent your personal information to third parties.

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3. Sharing of Information

We may share your information only when necessary:

• With shipping and logistics partners to deliver your orders

• With payment providers to confirm transactions

• When required by law or to protect our business and customers

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4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. However, no online system is completely secure, and we cannot guarantee absolute security.

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5. Cookies and Website Usage

Our website may use cookies or similar technologies to:

• Improve user experience

• Track website performance

• Understand customer preferences

You can choose to disable cookies through your browser settings.

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6. Third-Party Links

Our website may contain links to third-party platforms or product sources. We are not responsible for the privacy practices of those external websites.

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7. Your Rights

You have the right to:

• Request access to your personal data

• Request correction or deletion of your information

• Opt out of non-essential communications

To make any requests, please contact us using the details below.

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8. Data Retention

We retain customer information only for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

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9. Changes to This Policy

EIC Imports reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

EIC Imports
Email: support@eicimports.com
Phone/WhatsApp: ‭+233 50 775 8313‬
Location: Kasoa - Ghana

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By using our website, you agree to the terms outlined in this Privacy Policy.